Customer Service

"Being on par in terms of price and quality only gets you into the game. Service wins the game." Tony Alessandra.

How to Get More Customers and Increase Your Profits!

PUT YOUR CUSTOMERS FIRST!
Ensure your staff are interacting with customers and potential customers so they come back, ... and keep coming back.

FIND OUT HOW BRAVO CAN HELP
e-mail YOUR DETAILS FOR OUR FREE 30 MINUTE PHONE CONSULTATION
And receive our FREE Information Sheet - How to Develop a Customer Service Strategy

How much are your customers worth?

1 customer spending $20/week for 2 years = $2080
1 customer spending $200/month for 2 years = $4800

YOUR BUSINESS CANNOT AFFORD UNHAPPY CUSTOMERS!

What annoys customers the most and causes them to go somewhere else?

Poor service - being ignored - not having issues dealt with promptly - being spoken to rudely - poor telephone service - lack of responsiveness by staff - staff who just don't care.

Can Your Business afford Customer Service Training for your staff?

Our training rates are very reasonable.

We can offer a package that will fit your requirements, and your budget!

We can provide training from as little as $100 per person per day. (Of course, some conditions apply).

Let us help your staff communicate effectively with your customers so they keep coming back!

Customers today are more demanding and expect more!
Businesses need to offer CONSISTENT HIGH QUALITY SERVICE to keep customers satisfied.

We can offer you advice on how to develop a Customer Service Program for your workplace, to suit your business and your staff.

Call us today and talk to Elizabeth 1300 85 95 83

ALL CUSTOMER SERVICE TRAINING TAILORED TO YOUR REQUIREMENTS!

COURSES CAN BE PRESENTED IN YOUR WORKPLACE, OR AT OUR PREMISES!

CUSTOMER SERVICE MATTERS!

- Are your staff members speaking to your customers the way you do?
- Are they welcoming and friendly?
- Are they helpful and understanding?

ONE EXPERIENCE OF BAD SERVICE
CAN CHANGE A LOYAL CUSTOMER
INTO A NON-CUSTOMER!

AND IT CAN HAPPEN IN A MATTER OF MINUTES.

*"If we don’t take care of our customers, someone else will."* Unknown
We at Bravo Communication understand what keeps customers coming back: Attitude: customers want to be greeted by friendly staff who want to help Understanding: customers need to know they matter Listening: customers need to feel that they are being heard Consistency: customers expect consistent service.	Bravo Communication customised training sessions: Are designed specifically for YOUR STAFF and YOUR CUSTOMERS, Include interactive activities and role-plays so your staff really learn how to offer customer service, Are delivered by experienced customer service trainers.
Call us today to discuss your customer service requirements! 1300 85 95 83
Bravo has training sessions designed to meet the specific requirements of your staff and your workplace. Specific training topics can include, but are not limited to, the following:
Creating a Customer Service Culture Greeting customers Phone skills Handling Complaints Dealing with people in difficult situations

Bravo can also prepare and document your Customer Service Procedures.

Phone Skills Training

The most important person in your business is the one who speaks to your customers first! How do you answer your phone? Are your reception team following a standardised procedure? Does your business have a strategy for dealing with complaints by phone?

During Bravo Communication’s Phone Skills training we highlight a customer service focus, discuss appropriate greeting, language, vocal tone, and also develop skills in listening, prioritising, problem solving and dealing with difficult situations.

Dealing with People in Difficult Situations

When operating in a customer service based role, one is bound to experience difficult situations while dealing with others. Bravo Communication gives participants the communication tools required to deal with each situation as it arises. The focus is on client satisfaction and dealing assertively with difficult customers/ suppliers/callers etc.

© 2008 - 2010 Bravo Communication | a project by Oz Web Design Sydney
Suite 17, 4 Cross Street, Hurstville, 2220 | Phone: 02 9580 4018 | Fax: 02 9580 0971

Customer Service

1 customer spending $20/week for 2 years = $2080 1 customer spending $200/month for 2 years = $4800

What annoys customers the most and causes them to go somewhere else?

Phone Skills Training

Dealing with People in Difficult Situations

1 customer spending $20/week for 2 years = $2080
1 customer spending $200/month for 2 years = $4800